Privacy Policy
Transform Recovery ("we", "our", "us") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
This Privacy Policy explains what information we collect, how we use it, who we share it with and your rights under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
1. Who We Are
Transform Recovery is a UK website that helps individuals and families find appropriate addiction treatment and rehabilitation services. We provide information about addiction recovery and help connect people with suitable rehabilitation providers across the United Kingdom.
Data Controller
Transform Recovery
Website: https://transformrecovery.co.uk
If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the contact details provided on our website.
2. What Information We Collect
Depending on how you interact with us, we may collect the following information.
Personal Information
Name
Email address
Telephone number
Postcode
Details of your enquiry
Information about the addiction or treatment you are seeking support for
Information you choose to provide regarding your circumstances
Communications between you and us
Some enquiries may include information relating to health or addiction. This may be considered special category personal data under UK GDPR. We only process this information where it is necessary to respond to your enquiry, provide the services you have requested, or where you have explicitly provided it to us.
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Website pages visited
Time spent on pages
Referral source
Cookies and similar technologies
3. How We Collect Your Information
We collect information when you:
Complete a contact form.
Request information about addiction treatment.
Ask us to help you find a suitable rehabilitation provider.
Contact us by telephone or email.
Browse our website.
Accept cookies through our cookie consent banner.
We may also receive information from trusted service providers where appropriate.
4. How We Use Your Information
We use your personal information to:
Respond to your enquiries.
Help identify suitable addiction treatment options.
Connect you with an appropriate rehabilitation provider where requested.
Arrange consultations or assessments with treatment providers.
Provide customer support.
Improve our website and user experience.
Analyse website performance and visitor behaviour.
Prevent fraud or misuse of our website.
Comply with legal and regulatory obligations.
We do not sell your personal information.
5. Our Lawful Basis for Processing
Under UK GDPR, we process personal information using one or more of the following lawful bases:
Consent.
Performance of a contract.
Legitimate interests.
Legal obligation.
Where you voluntarily provide information relating to your health or addiction, we process this information only where permitted under Article 9 of the UK GDPR, including where you have given explicit consent or where processing is necessary to provide the support you have requested.
Where processing is based on your consent, you may withdraw that consent at any time.
6. Sharing Your Information
Where you ask us to help you find addiction treatment, we may share your enquiry with carefully selected rehabilitation providers so they can contact you directly regarding the services you have requested.
We may also share your information with:
Website hosting providers.
IT support providers.
Analytics providers.
Cloud storage providers.
Professional advisers.
Regulatory authorities where required by law.
We only share the information necessary for the relevant purpose and require organisations we work with to process your personal information securely and in accordance with applicable data protection legislation.
7. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
Cookies may include:
Essential cookies.
Performance cookies.
Analytics cookies.
Functional cookies.
Where required, we will request your consent before placing non-essential cookies on your device.
You can manage your cookie preferences using our cookie banner or through your browser settings.
8. Website Analytics
We may use website analytics services, including Google Analytics or similar tools, to understand how visitors interact with our website.
These services may collect information including:
Pages visited.
Time spent on the website.
Device type.
Browser information.
Approximate location.
Traffic source.
This information helps us improve the performance, usability and content of our website.
9. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection legislation.
10. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.
These measures include secure website encryption, restricted access to personal information and regular reviews of our security procedures.
Although no method of transmitting information over the internet can be guaranteed to be completely secure, we continually review and improve our security practices.
11. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.
Typical retention periods include:
Enquiries. Up to 12 months.
Customer records. Up to 6 years where required for legal or accounting purposes.
Marketing records. Until consent is withdrawn or you unsubscribe, where applicable.
Retention periods may be extended where required by law or where necessary to establish, exercise or defend legal claims.
12. Your Rights
Under UK GDPR, you have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where applicable.
Request restriction of processing.
Object to the processing of your personal information.
Request the transfer of your personal information where applicable.
Withdraw your consent where processing is based on consent.
Lodge a complaint with the Information Commissioner's Office (ICO).
More information about your rights is available from the Information Commissioner's Office at:
13. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the contact details provided on our website.
14. Complaints
If you are dissatisfied with how we have handled your personal information, please contact us first so we have the opportunity to resolve your concerns.
If you remain unhappy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, our website, our services or applicable legislation.
Any updates will be published on this page and will take effect from the date of publication.